How much is the shipping fee?
Shipping is FREE until August 31, 2017 (usually, shipping is a flat rate of $10)
When will my order be shipped?
After you receive a confirmation email that your order was successful, it takes 24 to 48 hours before we process your order. You will receive an email with the tracking number of your shipment.
What is the delivery delay?
In general, it takes 1 to 7 working days.
Our company is in Canada and we deliver with Canada Post which ensures that orders are delivered quickly and safely.
How to track my package?
Once we ship your order, you will receive an email with a tracking number. If you did not receive an email from us after 72 hours, please verify your "junk" or "spam" folder. To track your package, visit Canada Post website and enter the tracking number. an automated email will be sent with a tracking number . If you are not receiving e-mail after 72 hours from the order confirmation , it is possible that the email is in your " spam / junk '. If you have the tracking number in hand , simply go to the Canada Post website and enter the tracking number .
Which shipping company will deliver the package?
The company that will handle your package is Canada Post.
If I am not home at the time of delivery where will my package be?
If you're not at home when the postman comes, he or she will leave a delivery note with the address of the post office where you can pick up your package. Please note that the post offices do not keep any parcels for more than 10 days.
What if I made a mistake in my address?
Please contact us immediately. The moment your package leaves our warehouse, we can no longer change the address. We must wait until the parcel is reshipped to us (only if the recipient of the shipping address refuses it). Once we have it back, we will refund you minus the shipping fees and from there you can re-order on our website.
I still haven't received my order, what can I do?
With your tracking number, you can verify when your order will be delivered. At any times, you are more than welcome to contact us.