How much is the shipping fee?
Shipping is FREE until October 20, 2017 (usually, shipping is a flat rate of $10)
What is the delivery delay?
It takes between 1 to 5 business days (excluding weekends and holidays). These delays are simply estimates and not a guarantee. Please allow 1 to 2 business days to prepare your order.
What if I need my order urgently?
Send us an email and we will flag your order as "urgent”, so that our warehouse ship your order as quickly as possible. Although this process is more expensive than our normal delivery process, we are not going to charge you an extra for that. Why? Because we love you xox
Which company does the delivery?
Canada Post handles all shipments. We chose Canada Post as the company with the largest distribution network in Canada. Canada Post has several counters in several locations, giving our customers the ability to search for a package without having to travel far.
My Canada Post tracking number is not working?
Be sure to put the correct tracking number on Canada Post website. Your tracking number is a series of 16 digits that begins with 8310015.
I made a mistake in my delivery address.
Please contact us as soon as possible at email@example.com The moment your order leaves our warehouse, we can no longer change it.