How much is the shipping fee?
The shipping fee is a flat rate of $10, but free if you buy over $125.
What is the delivery delay?
Orders are usually delivered within 1 to 5 business days (excluding weekends and holidays). These delays are simply estimates and not a guarantee. Please allow 1 or 2 working days for processing your order before shipment.
What if I need my order urgently?
Send us an email and we will flag your order as "urgent”, so that our warehouse ship your order urgently. We cannot guarantee anything, but we will do our best to have your order delivered to you as quickly as possible. Although this process is more expensive than our normal delivery process, we are not going to charge you an extra for that. Why? Because we love you xox
Are there duty fees?
No. Since all orders ship from Canada, there are no duty fees.
Which company does the delivery?
Canada Post handles all shipments. We chose Canada Post as the company with the largest distribution network in Canada. Canada Post has several counters in several locations, giving our customers the ability to search for a package without having to travel far.
My Canada Post tracking number is not working?
Ensure you are using the correct tracking number on Canada Post website. Your tracking number is a series of 16 digits that begins with 8310015.
I made a mistake in my delivery address.
Please contact us as soon as possible at email@example.com The moment your order leaves our warehouse, we can no longer change it.
USA shipping address
Please note that we don't ship to the USA at this moment. The shipping delay from Canada to USA is 2 weeks and you may be charged duty fees. Therefore, we decided that we cannot ship to USA addresses since it goes against our commitment on providing excellent customer service by having orders delivered quickly. However, keep in mind that our company is actively working on launching USAhair.com which will be a website dedicated for the USA. We're expecting to have this website ready in spring 2019.