We are a Canadian company with thousands of satisfied customers across Canada. We are the reference in hair extensions & wigs!
How much is the shipping fee?
The shipping fee is a flat rate of $10, but free if you buy over $125.
What is the delivery delay?
Orders are usually delivered within 1 to 5 business days. These delays are simply estimates and not a guarantee. Please allow 1 or 2 working days for processing your order before shipment.
|Province||Shipping delay (not a guarantee)|
|Quebec & Ontario||1 to 3 days|
|Manitoba & Saskatchewan||2 to 5 days|
|Alberta & British Columbia||2 to 6 days|
|Newfoundland & Labrador, Nova Scotia, New Brunswick, Prince Edward Island||2 to 5 days|
|Yukon, Northwest Territories, Nunavut||3 to 7 days|
What if I need my order urgently?
Send us an email and we will flag your order as urgent. Our warehouse will rush your order and will choose Canada Post's fastest shipping method. We do this free of charge. We cannot guarantee you anything, but we will definitely do our best!
Are there duty fees?
No. All orders ship from Canada, so there are no duty fees.
Which company does the delivery?
Canada Post handles all shipments. We chose Canada Post as the company with the largest distribution network in Canada. Canada Post has several counters in several locations, giving our customers the ability to search for a package without having to travel far.
My Canada Post tracking number is not working?
Ensure you are using the correct tracking number on Canada Post website. Your tracking number is a series of 16 digits that begins with 8310015.
I made a mistake in my delivery address.
Please contact us as soon as possible. The moment your order leaves our warehouse, we can no longer modify your address.
Do you ship to the USA or internationally?
No, we don't. Our business model relies on providing the best customer service on every orders. Since we're located in Canada, shipping to the USA or internationally will result in long shipping delays and duty fees. However, we're working on launching USAhair.com very soon and all orders will be shipped from the USA!