All visits and transactions on CanadaHair.ca website are secured. Google confirms that our security system is compliant and uses a connection on the cutting edge of technology with a modern cryptography that protects confidential information. So you can buy with confidence, knowing that your information remains protected.
How to use a discount code?
In the shopping cart, there is a section below the cart summary where you can add a discount code if you have any.
What are the payment methods?
Our payment methods are: Credit card, Paypal, check and money order. In order to guarantee your own safety, we do not accept any transaction by telephone.
My payment does not work?
When you make your payment, make sure that all the information corresponds to the exact information on your credit card. If some information does not match, the transaction will not go through. If you are still experiencing problems and would like to speak directly with a customer service representative, please email us at firstname.lastname@example.org
Can I use a prepaid credit card?
Yes, you can pay with a prepaid credit card. Make sure the balance on the card is enough to make your purchase. You can't use two cards to make one payment.
Can I pay in cash?
Cash payments are not accepted. An alternative are money orders, they can be purchased with cash or a debit card, just go to a Canada Post counter to make one.
I can't log into my account.
If you are having difficulty logging in, make sure you put the correct email and the correct password. If you have forgotten your password, click on: Forgot your password? You will receive an email with steps to choose a new password.
Can I cancel my order?
If you decide to cancel your order or change your shipping address, please email us at email@example.com as soon as you place your order. We will do our best to make the change, but we can't guarantee that we will be able to do so. If it is too late for our team to cancel your order, you can return your order to us once you have received it.
I have not received a confirmation email of my order?
The email confirmation of your order can take a few minutes to receive. If you did not receive our email, please look in your junk/spam emails.
Can I buy your products in a store?
CanadaHair.ca is an online store. We offer our products exclusively on our website. If you want to order, you have to place your order on our website directly.
Do you sell wholesale?
No, but it is in our plans to soon offer wholesale.