If you are not satisfied with your order, please do not hesitate to contact us and we will respond to you very quickly. We accept returns but there are a few conditions depending of which type of products you bought.
Hair Extensions and Wigs We accept returns if the hair extensions and/or wigs have been unpacked from their original package and are in the same condition as when you received them (still attached to the package in the same way, no cutting, no dye, etc.). You must contact us within 48 hours of receipt of your order by sending an email to firstname.lastname@example.org
Hair Care, Hair Tools, Hot Tools, Accessories We accept returns if the items are in their original conditions. You must contact us within 48 hours of receipt of your order by sending an email to email@example.com
Products with the mention 'Final Sale' Discounted final sale merchandise are not eligible for refund or exchange.
Frequently asked questions
Are there any restocking fees?
No, we do not charge restocking fees.
Will I receive a full refund?
Yes, you will receive a full refund including the amount you paid for your items, taxes and shipping fees.
Do I have to pay the shipping fees when I return an item?
No, we will pay your shipping fees :)
How will you refund me?
You will receive a refund through the same payment method you chose at checkout. You will receive your refund within 5 to 7 working days after we receive your returned order.