Terms and Conditions
This website is operated by Canada Hair. Throughout the site, the terms “we”, “us” and “our” refer to Canada Hair. Canada Hair offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
You can only use 1 (one) promotional discount code per checkout. If you have allergies to plastic, metal, glue or simply hair extensions and wigs, we recommend you try a few hair strands before proceeding in a full hair extensions installation. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Canada Hair, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Canada Hair and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). We reserve the right to terminate any account for any reason, without any notice. In case of account termination, any gift cards or reward points associated with your account will be voided.
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the Canadian laws. If you would like to communicate to us any problems you may have with a transaction placed on our website or any other general issues, please send us an email to firstname.lastname@example.org. By using this website, you are agreeing that you can only sue us in the greater area of Montreal (Quebec).
SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com
GIFT CARD ABUSE POLICY
Samples and colour rings include a gift card. This gift card is redeemable exclusively on Canada Hair, and is not redeemable for cash. Gift cards never expire. If you apply an existing gift card code to purchase a product that includes a gift card, you won't be getting a new gift card code. You can get a maximum of $50 CAD in gift cards per year.
DYEING HAIR EXTENSIONS
Please note that if you modify the product you purchase by changing the hair colour (applying hair dye, toners, purple shampoo, etc.) it is done at your own discretion. We will not refund or exchange your order if you are not satisfied with the outcome.
Hair extensions offered on our website that are made of real hair can be dyed. However, please be advised that if you dye the extensions, they can no longer be returned as explained in our return policy. Therefore, ensure to have your hair extensions dyed by a professional hair salon that has solid experience in dyeing hair extensions.
Although our hair extensions made of real hair can be dyed, we do not offer any guarantee. There are several external factors beyond our control when you decide to dye hair extensions. For example:
- The quality of the dyeing
- The original color and the final color
- The level of peroxide
- The level of expertise by the hairdresser dyeing the hair extensions
Dyeing hair extensions is a major change to the extensions because the final product with the dye is not the one we originally sold. As a result, we can not guarantee the result or that the extensions will keep their quality.
For these reasons, we can not guarantee the work done by the hairdresser of your choice. We can not take responsibility if the dye is not properly applied, if the color is not what you expected to have and if the dye has caused damage to the quality of the extensions (Example: the hair mixes, are dry, fall, etc.)
Take the example of someone buying a new black Honda car. You can take this car to a garage to change the color of the car. However, if there are complications when changing the color of the car, Honda will not take responsibility as this is out of their control and can not guarantee the work done by the garage of your choice.
Request Data Deletion
If you want CanadaHair.ca to delete all data collected about you, please send an email to firstname.lastname@example.org with the subject 'DELETE MY DATA'. Please allow 24 hours to 48 hours for all your data to be completely deleted.
We take customer satisfaction very seriously, and we strive to provide high-quality products and services to our customers at all times. However, in the event that a customer decides to open a chargeback with their payment provider, we have a strict policy in place that outlines our actions.
If a customer opens a chargeback with their payment provider, we reserve the right to cease all communication with them immediately. We consider the chargeback to be a breach of the agreement between the customer and us, and as such, we will no longer be able to provide any further assistance or support to the customer. In the event that a customer initiates a chargeback through their chosen payment provider, it's important to note that this action will lead to the deletion of their account and the removal of associated benefits. This includes the forfeiture of any in-store credits, gift cards, and coupons linked to their account.
In addition, by opening a chargeback, the customer agrees that they will not be able to order from us anymore. This is a consequence of their actions, and it is a necessary measure to protect our business.
Furthermore, we reserve the right to take legal action against the customer if we deem it necessary. This may include suing the customer to recover any damages or losses that we may have incurred as a result of their chargeback.
We understand that chargebacks can be a frustrating experience for both the customer and the merchant. However, we believe that our policy is necessary to ensure that our business is protected, and that we can continue to provide high-quality products and services to our customers in the future.
Zero-Tolerance for aggressive behavior
At our company, we take the safety and well-being of our employees very seriously. We believe that every person deserves to be treated with respect and dignity, and we do not tolerate any form of verbal abuse or harassment towards our employees.
As such, we have a zero-tolerance policy towards customers who engage in verbally abusive behavior towards our employees. If a customer is found to be verbally abusive towards any of our employees, we reserve the right to refuse to serve or interact with them.
This means that if a customer is found to be verbally abusive, we will ask them to leave the premises immediately. If the abusive behavior is occurring over the phone or through online communication channels, we will terminate the conversation and block the customer from further communication with our company.
We take this policy very seriously, and we believe that it is essential to maintain a safe and respectful work environment for our employees. We understand that sometimes customers may become frustrated or upset, but we will not tolerate any form of verbal abuse or harassment.
We encourage all customers to treat our employees with respect and to communicate any concerns or issues in a calm and professional manner. If a customer is dissatisfied with the service they receive, they may request to speak to a manager or file a complaint through our customer service channels, but they must do so in a respectful manner.
We believe that this policy is essential to maintaining a safe and respectful work environment for our employees and ensuring that we can continue to provide high-quality products and services to our customers.
Review Removal Policy
At our company, we value the opinions and feedback of our customers. We believe that everyone has the right to leave a review on our website, whether it is positive or negative, as long as they have purchased from us. However, we also have a policy in place to ensure the integrity of our reviews and to prevent fraudulent or inappropriate content from being posted on our site. If we are unable to find an order associated with the reviewer's email, we reserve the right to remove the review. This is to prevent fraudulent or misleading reviews from being posted on our site. Additionally, when writing a review, please be sure to use the same email address that you used at checkout when ordering from our company. If we cannot verify the authenticity of the review, we may remove it. We also reserve the right to remove reviews that contain profanities, discriminatory language, or references to competitors' names. We believe that reviews should be constructive and respectful, and we will not tolerate any form of hate speech, discriminatory language, or inappropriate content. If a review is removed, the reviewer will not be notified. We believe that this policy is necessary to ensure the integrity and usefulness of our reviews, and we appreciate the cooperation of our customers in following these guidelines.