Send us an email and we will flag your order as urgent. Our warehouse will rush your order and will choose Canada Post's fastest shipping method. We do this free of charge. We cannot guarantee you anything, but we will definitely do our best!
Will I have to pay shipping fees to return my order?
No. We will pay the shipping fee for you! Why? Because you placed your trust in us and that's our way of saying thanks even if you want to return your order. In short, you literally have nothing to lose by placing an order :)
2. Print the prepaid return label we will send you & bring your package to a local Canada Post office.
3. Once we receive your return, we will issue you with a full refund or exchange your order (as per your request). Please note that it can take 5 business days after we receive your return before we can process your refund or exchange.
General questions about hair extensions
How long do hair extensions last?
It depends on how well you take care of the extensions and how often you wear them. With proper care, clip in extensions can last anywhere from 3 months to 12 months. Tape in hair extensions, micro loop hair extensions, fusion hair extensions, and sew-in hair extensions last anywhere from 4 weeks to 12 weeks. As for hair extensions made with the quality premium remy hair, the extensions will last considerably longer!
Can I dye the extensions?
We recommend you don’t. Canada Hair extensions aren’t virgin hair, and therefore have already been processed. Dyeing them may reduce the quality of the extensions. If you still wish to dye the extensions, always avoid bleaching the extensions. Test one weft before dyeing the full set. Keep in mind that by dyeing your hair extensions, you can no longer return them. If you decide to dye the extensions, you do it entirely at your own discretion. We cannot be held accountable for the outcome. If you don’t like the color you’ve received, simply follow our return policy in order to get a full refund.
Can I use heat styling products on hair extensions?
If they are made of 100% real human hair or premium remy hair, yes you can. Always use low heat settings. If you bought synthetic hair extensions, you cannot use hot tools on them.
Difference between Human Hair, Remy Hair, and Synthetic Hair
Human Hair: hair extensions made of real hair are silky, soft, and can safely be styled with hot tools. These hair extensions look & feel real!
Remy Hair: this hair quality is one of the best on the market. In addition to sharing all the benefits real human hair extensions, premium remy hair last longer.
Synthetic Hair: this quality is budget-friendly. Synthetic hair extensions are the most affordable extensions and a great way of getting longer & thicker hair.
What are the payment methods?
Payment methods are: Credit card, Paypal, check and money order. In order to guarantee your own safety, we do not accept any transaction by telephone.